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Dixon Carphone – Team knowhow

Focus Area
Digital Delivery Management

Goals
To formulate, manage and execute a digital delivery strategy for Team knowhow’s Rebrand Transformation, merging two of the UK’s biggest services brands Geek Squad and Knowhow.

Outputs and Outcomes
Within 10 Months Team knowhow successfully launched changes across multiple digital channels, 60 plus digital products/services used by the business to acquire, engage and support customers.

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