Focus Area Feature Discovery, Delivery Management, Agile Process Improvement, Risk management and Overseeing digital workstream outputs.
Goals Customer: Delivered projects that improving overall brand and user experience across the digital touchpoints (Website, Mobile). Teams: Introduced new Ways-of-Working with existing offshore teams and internal business units to improve delivery capabilities.
Outputs and Outcomes Delivered optimised user journeys across website and mobile apps, a new redesign website experience, introduced new ecomm capabilities supported by new Back-office services and API services. These overall improved customer engagement and conversions.( Klarna payments, Apple Pay, Google Pay, Collection Point, Personalisation & Recommendations)