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The Perfume Shop

Focus Area
Feature Discovery, Delivery Management, Agile Process Improvement, Risk management and Overseeing digital workstream outputs.

Goals
Customer: Delivered projects that improving overall brand and user experience across the digital touchpoints (Website, Mobile).
Teams: Introduced new Ways-of-Working with existing offshore teams and internal business units to improve delivery capabilities.

Outputs and Outcomes
Delivered optimised user journeys across website and mobile apps, a new redesign website experience, introduced new ecomm capabilities supported by new Back-office services and API services. These overall improved customer engagement and conversions.( Klarna payments, Apple Pay, Google Pay, Collection Point, Personalisation & Recommendations)

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Centrica – British Gas